Returns and Refunds Policy

All sales are final unless otherwise noted.

You may cancel ongoing services, retainer, hourly services or memberships at any times.
We do not pro-rate any services or memberships.

You may request cancellation of physical good orders (such as print goods) and other select services such as advertisement placements, and we will determine if the order can be canceled or not. Typically third-party vendors or suppliers are involved in the supply chain and they will have to make a determination on their part as well.

If it is too late to stop production, publication of your order, we will not be able to issue any refunds or credits.

We may cancel or void payments before service has begun.


Once we have begun service or labor on your project, accounts, orders, etc, we do not issue refunds for any reason.

All services are offered at the client’s own risk: no guarantees, no refunds, no exchanges, no credits.

Digital Essence Ltd. and its affiliates, subsidiaries and vendors cannot and will not be responsible or liable for you monetary investment or loss in any way.

there is no refunds on ads, clicks, budget, etc. Once you have spent money for ads on Google, Facebook, Twitter, LinkedIn, etc, you will not be able to get a refund for any reason .

Do NOT spend any sum of money, no matter how great or small on PPC services if you cannot afford to lose it entirely with no return, results, revenue or profit of any kind.

We do not guarantee results in any way.

“Your results will vary and depend on many factors … All business entails risk as well as massive and consistent effort and action. If you’re not willing to accept that, please DO NOT order marketing services]”

Google forbids us from guaranteeing ranking or listing results, and discourages uses from working with agencies who provide guarantees.

In short, we are in the business of working with our clients to improve their revenue and profitability, but many variables are beyond our control

Examples include, but are not limited to:

  • We can’t force Google, Facebook or any other ad platform or publisher to list or show your ad in any particular position, rank, or order
  • We can’t make people see, notice, view or watch your ad, listing, offer, services or product
  • We can’t compel people to like your ad, listing, offer, services or product even if they do see it
  • We can’t make them click on the ad or the link if they see or like it
  • Once they click, we can’t make them like your website or anything they see on it
  • We can’t prevent them from leaving your website
  • We can’t make them accept your offer, product or service in any way, including opt-ins, calls, contacts or purchases, even if they have seen it and liked it
  • Most importantly of all, even if someone gets this far, and likes and wants whatever you have to offer them: we can’t make them pay you

Marketing, Advertising and Business in general are risky endeavors. As this article byt Martin Zwilling states “Marketing is fraught with risk, but playing it safe or no marketing is the ultimate risk“.

Do not place orders or engage in or pay for services, activities projects or orders if you cannot reasonably afford them and/or cannot tolerate the loss of your funds or the failure of your expected results and/or expected “ROI”.
While we accept credit card payments for convenience, we strongly discourage anyone from going into debt (including credit card debt) in the hopes that marketing will start, “save” or improve their business.

About the EU and other Jurisdictions who have applicable laws:
We generally do not work with any clients from the EU or other jurisdictions that require us to provide refunds.
If you are from or located in a jurisdiction with similar laws, and you proceed to place an order with us, you waive and forego all rights to a refund, no matter what other factors may be brought into consideration.

If you hide or attempt to hide or obscure your location or jurisdiction from us in order to place an order anyway, you waive and forego all rights to refunds, services, accounts, memberships, etc and when we discover your real location, your services may be immediately suspended & canceled without refund, your account may be immediately terminated and you may be banned from further contact and/or services.

No Assurance, Guarantee or Warranty:
We offer this information as a best-effort suggestion to help you understand and control your rights or options.

No assurances, guarantees or warranties are provided concerning this information. Use at your own discretion. We encourage all users to fully educate and familiarize themselves with the implications, effects and risks of technology, online marketing and advertising, and internet use, especially as it pertains to business and your personal privacy, security, etc.

We reserve the right for management to make exceptions and issue refunds or credits at their sole discretion only.

Effective Date(s) and Changes:
This refund policy is effective as of 2015.

We reserve the right to modify the terms of this privacy policy at any time and in our sole discretion, by posting the changes on this page. YOUR CONTINUED USE OF THE WEBSITE AND OUR SERVICES FOLLOWING OUR POSTING OF A CHANGE NOTICE WILL CONSTITUTE BINDING ACCEPTANCE OF THOSE CHANGES.

* By email: